Liquid Collagen

Frequently asked questions

Orders for mainland Spain are usually delivered within 2 to 3 business days. Orders placed on weekends or public holidays are prepared on the next business day.

If you choose the subscription, shipping is always free. For one-time purchases, shipping costs are calculated during the checkout process.

When your order leaves our warehouse, you will receive an email with a link to check the shipping status.

Email us at info@elixiva.es with your order number and our team will help you resolve the issue as soon as possible.

Yes. You have 14 days from delivery, provided the product has not been opened and retains its original contents and packaging. You can request a return from the "My orders" section of your account.